Privacy Policy

Our promise to You
We own and maintain this Website and we will only collect information for our own use and that of our subsidiaries. We may from time to time need to provide this information to our professional advisers. We will not however sell Your personal information or share it with another organization unrelated to us.

We will correct, change or delete any inaccurate or incorrect details as soon as practicable upon either becoming aware of the error or being notified by You. We will also regularly delete data collected through the Website that is out of date or no longer needed by us.

When the information we collect and gather and/or the way in which we use it changes, we endeavor to update this policy in advance or as soon as practicable after such change(s).

This Policy does not extend to cover You or Your data when you leave this Website by clicking on a hyperlink within this Website that leads to another website.

The information we collect from our Website

This is the information We collect and gather and the ways in which we use it at present:

Access Generally

• When You visit our Website, we log the IP address for the machine from which You access the Website. We do not use this information to try and identify You any further (except in the course of investigating a security breach that appears to emanate from Your address). We will also log the URL from which You come onto our Website and the page(s) You request and visit (and, if more than one, the sequence in which You visit them) together with the times and dates of access. We may also log as part of the process any other details You release about Your browser through the preferences You set on Your computer. We keep these logs for twelve (12) months and use them to collate statistics about the number of hits and visits our Website receives and evaluate the success and popularity of our Website.
  
  
• We also ask You to email us suggestions for improvements we could make to the Website to improve the navigation and/or access to information. We use the comments You provide to consider and implement some changes to the Website. We keep the suggestions without any Identifiers until they become obsolete.

Forms

• From time to time wer use forms on this Website. You are under no obligation to complete these. If You choose to do so, we will ask You for certain details, some of which we have to have in order to process the form for the purposes intended. By completing and submitting the form, You agree to us using the details submitted for the stated purposes.
  
  
• When You submit the form, it is emailed to the relevant department, at which time the information collected is added to our database to show the interest that the various forms posted on our site generate.
  
  
• If You submit a form, we may contact You to discuss the feedback You provide or to inform You about any of our services on which You have requested information or those in which You have expressed an interest. You will be told whether or not we may contact You on the form before You submit it. If You then submit the form, You consent to us contacting You.
  
  
• If You do not wish to be contacted, please do not submit the form or, after sending it to us, send a request to be removed from our database to: frank@franklybetter.com
  
  
• We will keep a log of any telephone calls made to or from You to provide a record of Your dealings with us.

Cookies

• In order to maintain information about your activities on a website, web server applications need to maintain certain information as you move from page to page. The most popular means of achieving this is by using cookies. Cookies are bits of information that are stored inside your web browser by a web server. For example, if you enter your Username, it will sore this in your browser as a cookie, which can be read by subsequent pages, without you having to re-enter it on each page.
  
  
• We make limited use of cookies on this Website. They are used on the Website as a navigation aid, as described below in the Members Area. We will also use cookies if You have a number of options on a page on our Website. Upon choosing one of the available options, the browser refers back to the cookie in order to take you to the page that you have chosen.

Members Area

• We provide a part of our Website accessible only to our members. In order to access this, You need to enter Your User-id and Password. We log the times and dates that You enter these details in order to access this part of our Website. We keep these logs for twelve (12) months.
  
  
• When You log in, a cookie enables You to navigate the Website during one session without having to re-enter Your User-id and Password.
  
  
• These logs are kept for our own internal purposes to evaluate the usefulness of this part of the Website and its success. We keep these logs for twelve (12) months after which time the total number of visits per month is kept as a log without any details, such as Log-in ID or Password, which could identify You.
  
  

For further information or to make a data request,
Contact:
email: frank@franklybetter.com